Director of Analytics, Development
Conduent Legal and Compliance Solutions, Redmond, WA
Jun 2016 - Present
Research and Development in advanced analytics products and services for Conduent Legal and Compliance Solutions.
Lead a global team of data scientists and data engineers to develop machine learning solutions for corporate legal customers. Create innovative product solutions for compliance, eDiscovery, content moderation and contract analysis using big data text analysis.
- Collaborate with pre-sales, operations, development and R&D teams to create full life cycle, implementable ML models, delivered in product or as a service.
- Successfully design and build software prototypes to win multiple sales opportunities.
- Drive operational efficiency in the development process, including hiring (on shore and off shore), process improvements and best practice.
- Provide thought leadership both internally and externally through demos, client engagements and speaking engagements.
Director Data Science and Engineering, Analytics Resource Center
Xerox, Redmond, WA
Jan 2016 – Jun 2016
Developed the operational core of a new Xerox center of excellence providing data science expertise to the services organization.
- Enabled Xerox businesses to improve competitiveness through product development and integration of advanced analytics.
Vice President, Information Systems
Wireless Data Services (WDS), a Xerox Company, Kirkland WA
Aug 2011 – Jan 2016
Influenced, planned and lead high growth organizational strategies and solutions for clients, based on insightful data research and algorithmic findings. Related technical world of data analytics to C-Level and stakeholder audiences, inspiring business vision and direction.
- Contributed consultative Data Analytics expertise, leading to the winning of major clients in Customer Journey Insight and Contact Center reporting, with revenue valued at more than $3m annually.
- Drove design and formulation of the Data Analytics Center of Excellence, leading recruitment and on boarding of data scientists, engineers and product owners to provide consulting and product development in Customer Experience Management
- Influenced leadership strategy, as Trusted Advisor on the Senior Management team, to successfully grow and position WDS to the point of planned sale and subsequent successful acquisition by Xerox.
- Composed and drove $10m budget for business centric Information Technology strategy, producing improvements to WDS and customers’ infrastructure, productivity tools, connectivity and information systems.
- Delivered multiple customer and service improvement projects, including unified communications, policy changes, risk management and technology refreshes, resulting in more than $500k savings annually.
- Introduced iterative approach to project management based on delivering value based outcomes, providing visibility and accountability on the cost and delivery of Information Systems resulting in the completion of a stalled $1m storage and virtualization overhaul.
Director, Global Information Systems
Wireless Data Services (WDS), Poole, UK / Kirkland, WA
Nov 2006- Aug 2011
Produced and executed the Information and Data strategy to deliver customer reporting and operational insight.
- Turned around operational reporting department, delivering improved response times and increased capacity to customers and business. Improved reporting accuracy and acceptance rate from 74% to 100%.
- Negotiated with the Department of Labor to reduce a $3.3m fee to $300k through the analysis and presentation of Call Center data metrics.
- Collaborated closely with Leadership and customers to create analytic and reporting solutions on pre- and post-sales engagements, resulting in winning the services implementations of several Tier One customers in the Wireless industry.
- Built and managed cross functional global team of 12 developers, database administrators and operational staff responsible for the maintenance, security and delivery of corporate data.
Global Program Manager
Wireless Data Services (WDS), Poole, UK
Jan 2006- Nov 2006
Web Services and Database Manager
Wireless Data Services (WDS), Poole, UK
Dec 2000- Jan 2006
UK and European Database Manager
Wireless Data Services (WDS), Poole, UK / Kirkland, WA
Jun 1997- Dec 2000